FAQ
INSURE BEAUTY
Frequently Asked Questions
Everything you need to know before your appointment. Select a question below to learn more.
How do I book an appointment? +
All appointments are by appointment only and can be conveniently scheduled through our online booking link. A $50 deposit is required to secure your appointment.
Are consultations required? +
Yes. Virtual consultations are required for all new clients before booking a service. Your consultation allows us to discuss your hair goals, review your needs, answer questions, and determine the appropriate service.
Do you offer mobile appointments? +
Effective October 10, 2026, mobile appointments are no longer available for new bookings. Existing clients with previously approved mobile arrangements may be grandfathered in.
All new appointments will be held at our salon suite located at 1406 Princess Anne Street, Fredericksburg, VA 22401.
Are wash, condition, and blow-dry services included? +
Yes. Wash, condition, and blow-dry services are complimentary with all appointments.
If you choose not to receive these services, please arrive with your hair clean, fully blow-dried, and free of heavy products or buildup.
Do I need to provide my own hair extensions? +
Yes. Hair extensions are not included in the service price. Clients are responsible for purchasing and bringing the required hair.
Please confirm the correct hair type and amount before your appointment.
What is your cancellation and rescheduling policy? +
We require at least 48 hours’ notice for cancellations or rescheduling.
Appointments may be rescheduled once, subject to availability. Same-day cancellations and no-shows will result in the loss of your deposit.
What happens if I’m sick before my appointment? +
If you are sick or experiencing contagious symptoms, please contact us as soon as possible to reschedule. Your deposit will be applied toward your next appointment.
What payment methods do you accept? +
We accept major credit and debit cards, cash, and approved electronic payment methods.
Please note that Cash App and Zelle are not accepted.
CRANIAL PROSTHESIS SERVICES
Medical Wig FAQs
Learn more about our medical-grade cranial prostheses, consultations, fittings, pricing, and reimbursement documentation.
Who are medical wigs for? +
Medical wigs, also known as cranial prostheses, are designed for clients experiencing hair loss associated with a medical condition and seeking a personalized hair solution.
What is a medical wig? +
A medical wig, also known as a cranial prosthesis, is not medicated and does not treat a medical condition.
It is a specialized hair solution designed for clients experiencing hair loss associated with a medical condition, such as alopecia, thinning hair, traction alopecia, or other qualifying conditions.
When should I schedule a consultation? +
A virtual consultation is required before moving forward with a medical wig.
During your consultation, we’ll discuss your hair-loss needs, desired look, and available cranial prosthesis options.
What is the consultation fee? +
The medical wig consultation fee is non-refundable.
If you choose to move forward with a cranial prosthesis following your consultation, the consultation fee will be applied toward the cost of your selected unit.
Where are consultations and fittings provided? +
Consultations are conducted virtually. Fittings and other in-person services are completed at the Insure Beauty salon suite in Fredericksburg, Virginia.
Why do I need a consultation? +
The consultation allows us to understand your needs, discuss available options, review your desired look, and determine the appropriate cranial prosthesis for you.
How does the medical wig process work? +
The process begins with a virtual consultation, followed by selecting your cranial prosthesis, completing the necessary measurements and customization, and placing your order.
Once your prosthesis is ready, we’ll schedule your fitting and final styling.
What is the price of a medical-grade wig? +
Our medical-grade cranial prostheses start at $1,500.
Final pricing may vary based on the selected hair, length, customization, and individual needs. Your exact price will be provided during your consultation.
Do you accept insurance? +
Insure Beauty is an out-of-network provider and does not bill insurance companies directly.
We can provide an itemized receipt (superbill) and supporting documentation for you to submit to your insurance company for possible reimbursement.
Coverage varies by insurance plan.
Do you accept FSA or HSA payments? +
At this time, Insure Beauty does not accept FSA or HSA payments directly.
However, we can provide the required documentation, including an itemized receipt, for you to submit to your FSA or HSA provider for possible reimbursement.
Reimbursement is subject to your plan’s eligibility and requirements.